Centered Care Wellness is pioneering a new approach to healthcare, offering high-quality, compassionate care to underserved communities in California through innovative telehealth services.
At the heart of California, amidst the sprawling cities and vast rural landscapes, many individuals face one of the most pressing challenges of all: access to high-quality healthcare. For those living in underserved areas, dealing with chronic illnesses, or struggling with financial and mobility limitations, healthcare often feels out of reach. In response to these growing needs, Centered Care Wellness has risen to the challenge, transforming how vulnerable populations experience care, making it more accessible, compassionate, and effective.
A Mission Rooted in Compassion and Equity
Founded with a clear and urgent mission, Centered Care Wellness was created to fill the healthcare gaps that have persisted for far too long. A California-based 501(c)(3) charitable nonprofit, the organization was established by Brenda Richardson, MSN, APRN, FNP-C, to address significant healthcare disparities faced by vulnerable communities across the state.
“We believe equitable healthcare is a basic human right,” says Richardson. “Our work is about making sure that people, especially those who have been historically underserved, can receive the care they need in a way that meets their unique needs.”
Centered Care Wellness serves a wide range of populations, from low-income individuals and seniors to people with complex chronic illnesses and those eligible for dual Medicare/Medi-Cal benefits. The nonprofit’s commitment to equity and access drives every facet of its operations, from clinical programs and patient outreach to care delivery.
The Telehealth Revolution: Bringing Care to Patients’ Homes
One of the most significant barriers to healthcare access is transportation. For many in rural areas or those with limited mobility, getting to a healthcare facility is an insurmountable challenge. But Centered Care Wellness is overcoming this challenge through its innovative telehealth model.
Telehealth enables the nonprofit to deliver essential services such as primary care, Chronic Care Management, Remote Patient Monitoring, Transitional Care Management, Behavioral Health Support, and Medication Management Coaching directly to patients’ homes. By leveraging user-friendly digital tools and multilingual support, Centered Care Wellness ensures that its patients, regardless of location, receive the care and attention they need.
“Our telehealth model isn’t just about convenience; it’s about breaking down barriers,” explains Richardson. “We use technology to offer real-time health monitoring, personalized coaching, and early intervention, helping patients manage chronic conditions like diabetes, hypertension, heart disease, and dementia while avoiding unnecessary hospital visits.”
The model not only supports individuals with chronic conditions but also improves outcomes by reducing preventable hospital readmissions and emergency room visits, issues that disproportionately affect the vulnerable populations Centered Care Wellness serves.
Medication Management: A Key to Better Health
Medication nonadherence remains a significant issue in healthcare, leading to preventable deaths and unnecessary costs. For California’s dual-eligible and medically complex patients, the stakes are even higher. Centered Care Wellness has developed an advanced Medication Management Program, known as The Centered Care Wellness Way, to address this challenge head-on.
Through the program, patients receive comprehensive medication reconciliation during every transition of care, as well as personalized coaching from nurses, licensed clinical social workers (LCSWs), and pharmacists. The program also focuses on addressing behavioral barriers to adherence, such as fear, stress, and confusion around treatment regimens.
“Medications are meant to help, but when patients don’t fully understand how to take them or feel overwhelmed, it can lead to missed doses, misunderstandings, and health setbacks,” Richardson explains. “We walk alongside our patients, making sure they have the information and support they need to take their medications confidently.”
This holistic approach includes multilingual education, polypharmacy evaluations, deprescribing when appropriate, and real-time safety checks, all delivered through telehealth to ensure seamless integration into patients’ lives. As a result, patients gain greater confidence in managing their health and medications, improving adherence and health outcomes over time.
Community-Driven Leadership
What truly sets Centered Care Wellness apart is its commitment to community-centered care, guided by leaders who have deep roots in the populations they serve. The organization’s leadership team, composed of experts in geriatrics, chronic care management, and telehealth innovation, brings a wealth of experience and understanding to the table.
“Our team isn’t just made up of experts in healthcare; we’re people who have worked directly with the communities we serve,” says Richardson. “We understand the real challenges these individuals face because we’ve lived in and worked alongside them.”
This level of empathy and expertise enables Centered Care Wellness to offer care that is not only clinically excellent but also culturally humble and deeply responsive to the needs of California’s diverse communities. It is this understanding that builds trust with patients, helping them feel safe, supported, and empowered to take control of their health.
Seamless Partnerships for Comprehensive Care
Centered Care Wellness works closely with hospitals, primary care providers, discharge planners, and other community organizations to ensure that its patients receive seamless transitions of care. This collaborative approach helps reduce avoidable readmissions, which can be particularly challenging for those with complex health needs.
By maintaining strong relationships with a network of healthcare providers, Centered Care Wellness ensures that its patients receive consistent, comprehensive care, no matter where they are in their healthcare journey. From post-discharge follow-up to ongoing management of chronic conditions, the organization is a trusted partner in improving long-term health outcomes.
A Future Focused on Compassionate, Tech-Enabled Healthcare
Looking ahead, Centered Care Wellness is committed to furthering its mission by expanding access to high-quality care across California. With a focus on innovation, the nonprofit is exploring new ways to integrate technology into its care model, continuing to break down barriers to healthcare access and enhancing the patient experience.
“Our vision is to redefine the future of healthcare,” says Richardson. “By combining compassion, technology, and community, we’re not just offering care, we’re creating a model that can be replicated and scaled to address healthcare disparities across the country.”
By reaching patients where they are, whether at home, through telehealth visits, or through ongoing education and support, Centered Care Wellness is paving the way for a future in which healthcare is truly accessible and equitable for all.
Join the Movement
Centered Care Wellness is more than just a healthcare provider; it is a movement dedicated to making a real difference in the lives of California’s most vulnerable populations. Through its innovative telehealth services, personalized care, and deep community roots, it is proving that healthcare can be delivered with compassion, innovation, and equity.
If you are someone in need of compassionate, high-quality care, or if you are part of a community organization or healthcare provider looking to collaborate with Centered Care Wellness, now is the time to take action. Visit Centered Care Wellness to learn more about their services, see how you can get involved, or refer someone who might benefit from their care.
Together, we can help build a healthier future for all.
Contact Information
Visit: www.centeredcarewellness.org
Follow: LinkedIn | Facebook
Centered Care Wellness is revolutionizing healthcare access for California’s underserved communities with compassionate, innovative, tech-enabled care.
